What is collaborator access?

Collaborator access enables you to provide certified Shopify Partners with access to your admin portal directly from their account. You can customize their permissions, granting or restricting their visibility into specific areas as needed.

Why do we need collaborator access?

Our aim is to deliver a seamless solution that minimizes your involvement, requiring minimal to no action on your part. While we leverage Shopify's API to gather pertinent data, certain information remains inaccessible through this avenue. Consequently, we request the least amount of access necessary, ensuring the automation of chargebacks without exposing superfluous data.

What action is required from me?

We will send a collaborator access request within 24 business hours of your installation. You can approve this request from the home page or Users/Permissions page in settings. If you have a collaborator access code enabled on your store, we need you to send this to us as soon as possible. Please send this code via live chat or email it to hello@disputifier.com

What are the permissions that we usually request?

Access to Orders: Granting us access to your orders allows us to delve beyond mere raw data, accessing valuable metadata pivotal for tasks such as customer communication, monitoring the order lifecycle, fraud detection, and updating responses, among other functions.

Customers: By allowing us access to your customers' profiles, we can discern fraudulent activities, establish links between fake accounts and potential fraudsters, and collaborate with you to prevent chargebacks.

This option imposes no additional burden on your store's staff limit and grants us only the essential permissions required to effectively manage your disputes.


For further information regarding collaborator permissions, please refer to the article published by Shopify available at https://help.shopify.com/en/manual/your-account/staff-accounts/collaborator-accounts